1 · Draft independently
Write a complete customer email. Keep your first draft so you can compare what changed.
2 · Review and refine
Request AI coaching on your draft, then decide which suggestions to use. AI feedback is advisory, not a grade.
3 · Self-assess the writing
Use the source guide's 16-point rubric. Score the email, not the person.
| Criterion | Maximum | Your score |
|---|
Total: 0/16
4 · Debrief
Compare the revised email with the guide's model. Consider order, emphasis, tone, and whether the facts stayed stable.
Your revision
Model answer
Subject: Action required today: Upload signed income verification by 3 p.m. Hello [Customer Name], To keep tomorrow's rate-lock timeline on track, please upload the signed income verification using the secure link by 3 p.m. today. Once received, our team can continue the review. This request does not confirm final approval. If you have difficulty using the link, please reply and I will help. Thank you, [Name]